Return & Cancellation Policy

Return Policy:

·       We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 7 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

·       To initiate a return, please contact our customer service team at customersupp.khelya@gmail.com within 7 days of receiving the product. Our team will provide you with instructions on how to return the item.

·       Once your return is received and inspected, we will process a refund to the original payment method. Please allow 10 business days for the refund to be reflected in your account.

·       Certain items, such as [list specific items/categories], are not eligible for return. Additionally, personalized or customized items may not be eligible for return unless they are defective or damaged upon arrival.

Cancellation Policy:

·       You may cancel an order within 12 hours of placing it. To cancel an order, please contact our customer service team at customersupp.khelya@gmail.com as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

·       If the order is canceled within the allowed timeframe, a refund will be issued to the original payment method. Please allow 10 business days for the refund to be reflected in your account.

·       We are unable to make changes to orders once they have been placed. Please review your order carefully before confirming the purchase.

·       In certain exceptional circumstances, we reserve the right to cancel an order or make changes to it. Customers will be notified promptly if such situations arise.

·       Remember to adjust the timeframes, specific details, and any legal language based on your business needs and the regulations in your jurisdiction. It's also advisable to seek legal advice to ensure your policy complies with relevant laws.